It’s always better to ask
Here are a few questions we get asked quite a bit…
How much do classes cost?
What if my child enrols part way through a term?
What forms of payment are acceptable?
All payment is done through direct debit using Ezidebit. We are unable to accept any cash or cheque payment in any circumstances. The Ezidebit payment authority form must be completed when you complete the online enrolment form.
Is a payment taken when I fill out the Ezidebit Direct Debit Payment Authority form?
No. No payment is made at this point, it is an authority form only.
What if I do not wish to pay by direct debit?
Unfortunately this is the only form of payment we are able to accept. In very rare cases we may make an exception so please contact email@example.com if you wish to discuss this.
How will I know when my first payment will occur after enrolling?
There are two different situations here:
If your centre already has GrowFit classes established:
Once you enrol you will receive a notification email advising you of the number of weeks remaining in the term and the cost to you for the term. This notification email will give you the date that your debit will occur. You will always receive 7 days notice before any debit occurs.
It can take up to seven days for your enrolment to be processed and for you to receive this payment notification email. However your child is able to begin classes straight away after you have completed the online enrolment form.
If your centre has not started running GrowFit classes yet:
We need to wait until we have received enough enrolments to be able to start a class. This can take a few days or can take several weeks. We will email you once we have enough children to start running a class. You will be advised when the class will start, how much the remainder of the term will cost and the date of the debit. You will not be charged any money until we are sure we are ready to start a class.
How will I know when my debit will occur at the start of each subsequent term?
We follow the NSW public school terms.
You will receive a payment notification email at the beginning of each term advising you of the payment amount and date. You will receive seven days notice before the debit occurs.
What if I will not be able to meet the payment on the given date?
We do understand there are many financial demands on parents. Please contact firstname.lastname@example.org if you need to have your payment date altered as we are happy to accommodate this.
Will there be any fees associated with my payment?
If your nominated account is a bank account then no.
If your nominated account is a credit card Ezidebit fees are as follows:
Visa/Mastercard 1.87% (min $0.88)
Amex/Diners 4.4% (min $0.88)
If your payment fails Ezidebit charges a Failed payment fee of $14.80.
What if I need to update my payment details?
Please advise us by email. You will be sent an Ezidebit Change of Payment Details form to complete. Please return this to us by email so your payment details can be updated in the system.
Do I need to re-enrol at the start of each term?
No. Once you have enrolled, enrolment is assumed for the remainder of that year.
Do I need to re-enrol at the start of a new year if my child is continuing?
Yes. All enrolments and direct debit authority agreements are cancelled at the end of the year and must be completed again to participate in Term 1 of the next year.
What if I wish to withdraw my child from the program during the year?
That is absolutely fine, however you will need to advise us by email to email@example.com
Will I receive a refund if I withdraw my child part way through the term?
There are several circumstances where you can receive a refund. These include:
Your child changing days.
Your child leaving the centre.
A child who is shy/anxious and is uncomfortable participating in the program.
Please contact us if you are unsure whether you are eligible for a refund.
What if we are planning a holiday during term time?
If you will be away for 3 weeks or longer we are happy to pro-rata your fees for that term. Please advise the dates you will be away by email before the term begins so your fees for that term can be altered accordingly.
What if my child is sick or injured?
If your child has an extended illness or injury and is unable to participate for 3 weeks or longer we are very happy to credit you for those classes in the following term or provide a refund.
We are unable to credit classes or refund when a child misses a class or two due to minor illness.
Do you provide any feedback on the progress of my child?
In the last week of each term your child will receive a Gross Motor assessment report card. Please look out for this in their bag or ask their educator.
What if my child’s class falls on a public holiday?
If the class fall on a public holiday then we will provide a make up session on the same week day at the end of that term.
What happens if it is raining?
This will depend on the facilities at your child’s centre. Most centres have sufficient space to run the class indoors in wet weather but if this is not the case a make up session will be held at the end the that term.
What happens if it is very hot?
If temperatures are to exceed 35 degrees celsius we may need to move the class earlier or postpone it. This will depend on the layout of the centre and the availability of shade or undercover area.
If a class is postponed due to heat a make up class will be held at the end of the term.
We will always do our best to make up a class that is cancelled due to extreme weather conditions, but unfortunately in some circumstances this may not always be possible.
If you have any other questions please ask them firstname.lastname@example.org